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T.I.P.S. or the Technical Information Portal Service, is an interactive library of electronic files used to deliver enhanced information services to customers. This tool will improve both safety and productivity. The portal will further enable Joy’s customers to operate at the lowest cost per ton by providing the critical information they want, when they need it. The Technical Information Portal offers a valuable service by not only eliminating problems in the initial delivery of information, but it also provides ongoing access to everyone who needs to use or re-use the information.
Two unique features of T.I.P.S. are the ability of Joy to deliver informational updates, and it allows the customer to annotate the information to record field changes or capture knowledge gained during the life of the equipment. In this way, the portal enables and enhances the communication of information to and from Joy’s customers.
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